Last updated: October 10, 2026
We want you to be happy with your SnoozeClub purchase. If something isn't right, this policy explains how we'll make it right. Please read it before ordering.
1. Returns for change of mind (14 days)
You may request a return within 14 days of delivery. To qualify, the item must be unused, in its original condition and packaging, with all accessories included. Because sleep masks are worn on the face and contain electronics, we cannot accept returns of items that have been used or worn, unless they are defective (see section 2).
2. Damaged, defective or wrong item
If your item arrives damaged or is not what you ordered, email us within 14 days of delivery. If it has a functional defect, email us within 30 days of delivery. Please include your order number and clear photos or a short video showing the problem. After we review it, we will send a replacement or give you a refund, at our choice. If we ask you to send the item back, we will cover the return shipping.
3. How to start a return
- Email appleegyp@gmail.com with your order number and the reason for your return.
- We will reply within 1-2 business days to approve the request and give you return instructions.
- Only send the item back after you have our approval and instructions.
Important: Our products ship from fulfillment partners, so the return address is not always the same as our business address. Items sent back without approval, or to the wrong address, cannot be refunded.
4. Return shipping
For change-of-mind returns, you pay the return shipping. We recommend a tracked service, because we cannot refund items that are lost on their way back to us.
5. Refunds
Once your return is approved and received (or your claim is approved), we will refund your original payment method within 5-10 business days. Original shipping fees and any customs, duties or taxes you paid to a carrier are non-refundable, unless the item was damaged, defective or wrong, or the law requires otherwise.
6. Bundles and discounts
Some items get a quantity discount, for example Buy 2 or Buy 3. If you return part of an order that received a quantity discount, we will recalculate your order at the discount that applies to the quantity you keep. Your refund is the difference between what you paid and the recalculated price. For example, if you buy 3 at the Buy 3 price and return 1, the 2 you keep are priced at the Buy 2 price.
7. Lost or delayed orders
Delivery times are estimates (see our Shipping Policy). If your tracking shows no delivery 45 days after your order shipped, contact us and we will investigate with the carrier and then send a replacement or a refund. We are not responsible for orders delayed or lost because of an incorrect address supplied at checkout.
8. Cancellations
You can cancel within 12 hours of ordering by emailing us. Once an order has been passed to our fulfillment partner we cannot cancel it, but you can still return it under this policy.
9. Goodwill options
For minor issues we may, at our discretion, offer a partial refund or replacement without a return. Offering this once does not change this policy for future requests.
10. Payment disputes
Please contact us before disputing a charge with your bank or card company. We resolve most issues quickly. If a dispute is filed for an order that was delivered or that we offered to resolve, we may share order, delivery and communication records with the payment processor.
11. Final sale and abuse
Items marked final sale cannot be returned. We may refuse returns or refunds where we reasonably believe a policy is being abused, for example repeated claims or returning different items than were sold.
Contact
Questions? Email appleegyp@gmail.com. We reply within 1-2 business days (Monday to Friday).