Last updated: October 10, 2026
This policy explains how we process and ship your SnoozeClub order.
1. Processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.
2. Estimated delivery times
After your order ships, typical delivery times are:
- United States: 7-20 business days
- Canada, UK, EU and Australia: 10-25 business days
- Rest of the world: 14-35 business days
These are estimates, not guarantees. Customs, carrier delays, weather, holidays and busy seasons can cause orders to take longer. Delivery delays that are outside our control are not grounds for a refund while the order is still in transit.
3. Shipping rates
Shipping rates are calculated at checkout based on your destination. Any free-shipping offers are shown at checkout.
4. Tracking
You will receive a shipping confirmation email with tracking details once your order ships. Tracking can take 2-5 days to show its first update. If you ordered more than one item, they may ship in separate packages and arrive on different dates.
5. Address accuracy
Please check your shipping address carefully at checkout. We cannot change an address once your order has shipped. If a package is returned to us because of an incorrect or incomplete address, you can pay to have it shipped again, or we can refund the item price minus the original shipping and return shipping costs.
6. Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by your country. These are the customer's responsibility and are not included in our prices. If you refuse a package or do not pay these charges, the package may be returned or abandoned, and we cannot refund the shipping or those charges.
7. Where we can ship
We ship to most countries. Because our products contain a rechargeable battery, some destinations restrict these items. If we cannot ship your order to your address, we will cancel it and give you a full refund.
8. Lost or damaged in transit
If your order arrives damaged, or tracking shows no delivery 45 days after shipment, contact us at appleegyp@gmail.com. See our Return & Refund Policy for how we resolve it.
Contact
Questions about your order? Email appleegyp@gmail.com and include your order number.